Our Team
The Healthcare Request agency team are here to help NDIS and Community Care businesses by providing support service staff to enable you to fulfill your client needs.
We like to think of this as “helping you help others”
Introducing our team
With a proven track record in the NDIS sector for quality staff and rigorous recruitment methodologies and credentialling processes, Healthcare Request ensures the highest quality and experienced staff are provided to your organisation to support your clients.
Healthcare Request – Compassionate Care, Proven Results
For over a decade, Healthcare Request has been at the forefront of providing compassionate, expert support to people living with a disability and a mental health diagnosis. We have also worked alongside children and young people in out-of-home care, creating safe and nurturing environments where healing, growth, and independence are possible.
What sets us apart is our deep understanding of the unique challenges faced by individuals who are often left behind by mainstream systems. We specialise in delivering tailored, person-centred programs that empower people to take meaningful steps toward a better future.
A Legacy of Innovation and Impact
The foundation of Healthcare Request is built upon the lived and professional experiences of our Directors, who have assisted with initiatives across the disability, mental health, and justice sectors. From the outset, they have played a key role in assisting with designing and delivering programs that have made a real and lasting impact.
Drawing on this wealth of experience, Healthcare Request has been trusted to support individuals with high and complex needs including those with forensic backgrounds, long-term mental health conditions, and those requiring specialised rehabilitation.
These early leadership successes have set the tone for our organisation: one that leads with purpose, delivers with integrity, and strives to redefine what person centred, inclusive care can look like.
Supporting Diverse Communities
Much of our work has been shaped by the personal and professional insights of our directors, who have worked extensively with marginalised and underserved populations particularly First Nations and Pacific communities. Their firsthand understanding of the cultural, social, and systemic barriers faced by these communities continues to guide our approach today.
At Healthcare Request, culturally responsive care is not just a framework it’s a core value. Our team reflects the diversity of the people we support and brings together clinical expertise, cultural awareness, and a genuine commitment to making a positive difference.
Whether we’re assisting someone through a mental health crisis or walking with them on a long-term journey toward independence, we lead with compassion, respect, and a deep understanding of the person behind the need.
More Than a Service – A Mission
At Healthcare Request, we don’t just provide services, we walk alongside people on their journey. Our work is driven by purpose, guided by integrity, and delivered with heart.
Our mission is simple:
To positively impact lives through inclusive, respectful, and responsive care.
We believe that everyone deserves the opportunity to live a safe, independent, and meaningful life regardless of their background, diagnosis, or circumstance. That belief shapes everything we do and fuels our commitment to creating real, lasting change in the lives of the people and communities we serve.
Our booking team
Our booking team are available around the clock so you can be sure that we are there to help when you need us.
Just call us on 1800 427 911
Our front-line team
We have a front-line team of disability carers, nursing staff (RNs, ENs and EENs), community justice workers, foster care staff, community, and aged care staff. Our team have diverse cultural backgrounds and are highly experienced, and our processes and systems ensure we provide the right staff to fit your business’s and your client’s needs.
Support worker verification
All Healthcare Request support staff undergo comprehensive checks before being approved to provide support. This includes:
Verification checks
- Validation of identity
- Police checks
- Working with children check
- First aid certificate
- Drivers licence
- NDIS Worker Screening Check
Ongoing verifications
Healthcare Request ensures police checks and all relevant state-based checks and the right to work remain valid and up to date.Committed to improving ongoing education
Healthcare Request is committed to the ongoing education and training of our support team. This ensures their continued growth and development and that they remain stimulated, fulfilled, and satisfied in their role.
